Cybersecurity Firewall Specialist

1 week ago

Noida, Uttar Pradesh, India beBeeFirewall Full time ₹ 12,00,000 - ₹ 19,90,000

Key Responsibilities:

  • Provide Level 2 technical support via phone, email, and case portal to ensure timely resolution of technical issues within defined Service Level Agreements (SLAs) and proper escalation of critical issues.
  • Offer assistance with firewall device configuration, setup, upgrades, policy management, and troubleshooting.
  • Support the configuration of Network Address Translation (NAT), Virtual Private Networks (VPNs), firewall rules, routing, and proxy policies.
  • Analyze traffic logs, system health alerts, and security events using diagnostic tools.
  • Guide users on best practices for perimeter defense, intrusion prevention, and remote access.
  • Collaborate with customers to resolve device performance, failover, and High Availability (HA) setup issues.
  • Contribute to internal knowledge base articles and suggest improvements to existing documentation.
  • Collaborate with Level 3 engineering, Quality Assurance (QA), and product teams for unresolved issues and product-level bugs.
  • Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.

Technical Skills Required:

  • Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs, etc.
  • Strong understanding of routing protocols: OSPF, BGP, EIGRP, etc.
  • Hands-on experience with WatchGuard Firebox or comparable Unified Threat Management (UTM)/Next-Generation Firewall (NGFW) solutions.
  • IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, HA, IPSLA), Access Control List (ACL), NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), Multi-Factor Authentication (MFA), IPSec, SSL, Log analysis.
  • Exposure to Syslog, Simple Network Management Protocol (SNMP), and basic scripting for automation/log parsing.
  • Proficiency with Customer Relationship Management (CRM) tools like Salesforce or Zendesk.

Preferred Certifications:

  • WatchGuard Certified System Professional (WCSP – Firebox) or any firewall certifications.
  • CompTIA Network+ / Security+
  • Cisco CCNA Security Qualifications
  • 7 to 9 years of relevant work experience in Network Security product.
  • Bachelor's degree in Computer Science, Information Technology, or related field from a reputable university.

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