Data Associate

3 weeks ago


Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

About the Role


Alexa Shopping Operations is seeking a highly motivated Data Associate to join our annotation and data analysis operations team. Our team plays a critical role in improving Alexa's natural language understanding, leading to improved customer experience quality metrics and positive business impact.



Key Responsibilities


The successful candidate will be responsible for processing annotation & data analysis tasks with high efficiency and quality in a fast-paced environment. They will deliver on assigned SLAs and KPIs like productivity, turnaround time, quality, etc. The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions, keeping in mind the guidelines provided in the SOP. Additionally, the candidate will contribute to team initiatives to improve overall process efficiency and quality.



Requirements


The ideal candidate must have a graduate degree or equivalent (up to 1 year of experience). They must demonstrate language proficiency in German, with a required language level of B2.2/BA/Advanced Diploma. Good English language proficiency, strong analytical and communication skills, and a passion for delivering a positive customer experience are also essential. The ability to effectively and efficiently complete challenging goals or assignments within defined SLAs is also required.



Preferred Qualifications


A basic level of Excel knowledge and familiarity with the online retail (e-commerce industry) are preferred qualifications.



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