Critical Incident Resolution Specialist

3 days ago


Gulbarga, Karnataka, India beBeeIncident Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

Job Title: Critical Incident Resolution Specialist

Key Responsibilities:

  • Lead high-pressure teams to resolve critical incidents, minimizing business impact and ensuring timely service restoration.
  • Collaborate with IT groups and stakeholders to drive incident management, providing coaching and guidance to technical support employees.
  • Communicate status updates and maintain accurate documentation for Problem Management, showcasing strong interpersonal skills and leadership presence.
  • Maintain in-depth knowledge of infrastructure components, including WAN, network access, authentication, email, and collaboration products/SaaS solutions.

Required Skills:

  • Strong leadership and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and prioritize tasks.
  • Working knowledge of infrastructure components and interrelationships.

Benefits:

This role offers a unique opportunity to develop your skills in incident management and leadership. If you are a motivated individual looking to take on new challenges, please consider applying.



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