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Fulfillment Operations Specialist

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Hyderabad Secunderabad Telangana, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Support Ops Specialist

We are seeking a skilled and detail-oriented Support Ops Specialist to join our team. As a key member of our operations department, you will be responsible for assisting with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.

You will also evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment. This role requires strong analytical skills, attention to detail, and excellent communication skills.

About the Role:

  • Deep Dive and Root Cause Resolution: Assist with investigating and resolving issues related to FBA Merchant and seller reimbursement requests.
  • Research Requests: Evaluate and respond to research requests from FBA Sellers regarding lost and damaged inventory.
  • Productivity and Quality Targets: Achieve weekly productivity and quality targets in a fast-paced contact center environment.

Requirements:

  • Language Skills: Fluency in English (read, write, speak)
  • Technical Skills: Experience with Microsoft Office products and applications
  • Scheduling: Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Industry Experience: Experience in payments or e-commerce

PREFERRED QUALIFICATIONS

  • Customer Service Experience: 6+ months of customer service experience