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Customer Service Representative
2 weeks ago
Key Responsibilities:
- Deliver exceptional customer service via phone calls to meet customer expectations.
- Analyze customer needs and resolve issues promptly, ensuring high levels of satisfaction.
- Develop strong relationships with customers through active listening and empathy, fostering a positive experience.
- Collaborate with internal teams to address complex customer concerns.
Minimum Requirements:
- High school diploma or equivalent required, with preference given to graduates and diploma holders.
- Excellent English communication skills are necessary, with a neutral accent preferred.
- Availability to work flexible hours, including night shifts, is essential for this role.
- Both freshers and experienced candidates are encouraged to apply.
Additional Information:
- This position requires the ability to multitask and prioritize tasks effectively.
- A willingness to adapt to changing situations and customer needs is crucial.
- The ideal candidate will have excellent problem-solving skills and a customer-centric approach.
