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Senior Operations Manager

1 week ago

Jaipur, Rajasthan, India Genpact Full time
Job Description

We are seeking an experienced Quality Assurance Lead for our Banking Operations team.

About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Responsibilities
  1. Interpret requirements and develop an action plan for remediation of errors with the assistance of respective Team Leaders/Lot Leaders
  2. Develop basic reports to obtain as-is data for review by business unit
  3. Contact appropriate business units to provide quality error reports and required remediation of all the errors
  4. Investigate issues by reviewing errors and provide recommendations to remove knowledge gap
  5. Prepare status reports, final reports, and metrics for remediation activities
  6. Approach to do root cause analysis on error trends and making action plan
  7. Regular coordination between Operations and Training manager
  8. Calibrating with Onshore stakeholders - Good communication skills
  9. Preferred banking and capital market knowledge
  10. Leading day-to-day operations and taking care of process metrics
  11. Proactive approach in recognizing emerging trends like potential errors in different areas, categorization of errors, identifying knowledge gaps, and fix them
  12. Identify process anomalies and get those fixed
  13. Drive efficiency in teams every year
  14. Ability to communicate effectively and efficiently with client and the process management on issues related to the quality checks
  15. Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies
  16. Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands