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Cloud Ambassador

4 weeks ago

Bengaluru, Karnataka, India AWS India - Karnataka Full time

We are seeking a skilled Cloud Support Engineer to join our team in Bangalore, India. As a Cloud Support Engineer, you will be the 'Cloud Ambassador' across all our cloud products, arming our customers with the required tools and tactics to get the most out of their product and support investment.



Key Responsibilities


  • Providing advanced troubleshooting techniques to deliver unique solutions to our customers' individual needs.
  • Interacting with leading engineers around the world to drive customer communication during critical events.
  • Partnering with Amazon teams in India to help reproduce and resolve customer issues.
  • Leveraging your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
  • Driving projects that improve support-related processes and our customers' technical support experience.
  • Writing tutorials, how-to videos, and other technical articles for the developer community.
  • Working on critical, highly complex customer problems that may span multiple AWS services.


Requirements


  • Fluency in both written and verbal Japanese (Japanese Language Proficiency Test JLPT Level N3 or above).
  • Bachelor's degree or equivalent experience in a technical position.
  • Minimum of 2+ years of experience in a relevant technical position.
  • Advanced experience in enterprise systems administration in Windows Server and related services.
  • Knowledge of Windows troubleshooting tools.
  • Experience in networking and troubleshooting.


Preferred Qualifications


  • Advanced experience in cloud computing.
  • Experience with programming/scripting.
  • Experience managing full application stacks.
  • Experience with system administration with Linux and/or Microsoft Windows Server.
  • Experience with network troubleshooting tools.
  • Knowledge of storage technologies.
  • Experience with cloud services and cloud deployments.


We are open to hiring candidates to work out of one of the following locations:



Bangalore, KA, IND



We are a team that is passionate about cloud computing, and believe that world-class support is critical to customer success.



The Windows role supports our services that focus on identity and access management, compliance and auditing, web applications and more. AWS Support Engineer team is 24/7/365 operations and shift work will be required in the afternoon.



Every day will bring new and exciting challenges on the job while you:




  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Interact with leading engineers around the world.
  • Partner with Amazon teams in India to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers' technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.


We offer a dynamic and supportive work environment, with opportunities to grow and develop your skills. If you are passionate about cloud computing and providing world-class support, we encourage you to apply.



We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.