Cloud Support Engineer

5 months ago

Bengaluru, India AWS India - Karnataka Full time
Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for We are a team passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with Amazon teams in India to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.

A day in the life
· First and foremost this is a customer support role – in The Cloud.
· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
· Career development: We promote advancement opportunities across the organization to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

This Analytics role supports our services that focus on Analytics technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.

BASIC QUALIFICATIONS

- Bachelor’s degree OR equivalent experience in a technical position
- Requires minimum of 2+ yrs experience in relevant technical position
- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.
- Experience in Business Analytics application, support, and troubleshooting concepts
- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)

PREFERRED QUALIFICATIONS

- Experience in a customer support environment
- Experience analyzing, troubleshooting, and providing solutions to technical issues
- Familiar with data warehousing and ETL process
- Understanding of Cloud Computing concepts
- Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript § Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis.

  • Advanced Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Cloud Software Group Full time

    Job OverviewWe are seeking an experienced Advanced Technical Support Specialist to join our Cloud Software Group team. In this role, you will be responsible for providing advanced technical assistance to customers of small to medium size, scope, and/or political complexity.About UsCloud Software Group is a leading provider of cloud-based solutions, serving...

  • Cloud Native Engineering Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Cloud Software Group Full time

    About Cloud Software GroupWe are a world leading cloud solution provider serving over 1 million users globally. Our mission is to empower individuals and businesses to achieve their goals through innovative cloud-based products.Salary Range: $180,000 - $220,000 per annumAs a Manager, Software Engineering with Cloud Software Group, you will lead a team of...

  • Cloud Infrastructure Engineer

    4 weeks ago

    Bengaluru, Karnataka, India My R Cloud Full time

    Job Description:At My R Cloud, we are seeking a skilled Cloud Infrastructure Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and managing our cloud infrastructure to ensure high availability, scalability, and performance.Key Responsibilities:- Design and implement cloud...

  • Cloud Infrastructure Engineer

    6 days ago

    Bengaluru, Karnataka, India My R Cloud Full time

    Job Description:We are seeking a highly skilled Cloud Infrastructure Engineer to join our team at My R Cloud. As a Cloud Infrastructure Engineer, you will play a key role in designing, implementing, and maintaining our cloud infrastructure.About the Role:The ideal candidate will have experience with managing and automating cloud platforms using...

  • Cloud Infrastructure Operations Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Banyan Cloud Full time

    About UsHonest Data technologies Pvt Ltd is a pioneering subsidiary of Banyan Cloud USA, a leading Cyber Security Product Company headquartered in San Jose California USA. Our flagship product Banyan Cloud is a groundbreaking CNAP Platform simplifying cloud security for multi-cloud and on-premises environments.This is an exceptional opportunity to be part of...

  • Cloud Support Engineer

    5 months ago

    Bengaluru, India AWS India - Karnataka - D11 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in...

  • Cloud Support Engineer

    6 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, India (AWS, India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to...

  • Cloud Support Engineer

    5 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. AWS India is seeking highly motivated Database Engineers who are passionate about technology, want...

  • Cloud Support Engineer

    5 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Support Engineer

    5 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a member of the AWS Support team you...

  • Cloud Support Engineer

    5 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    5 months ago

    Bengaluru, India AWS India - Karnataka - D11 Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team...

  • Cloud Support Engineer

    6 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Cloud Support Engineer

    5 months ago

    Bengaluru, India Amazon Web Services India Private Limited Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Rapyder Cloud Solutions

    3 months ago

    Bengaluru, India Rapyder Cloud Solutions Full time

    Position : AWS Cloud DevOps Engineer. Experience : 2+ years. Notice period : Immediate to 30 days only.Job Description : We are looking for AWS Cloud DevOps Engineer with experience using containers and Kubernetes. The role demands to be responsible for developing, testing, documenting, and supporting advanced cloud architectures using automated techniques...

  • Cloud Support Engineer

    5 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Support Engineer(Networking)

    6 months ago

    Bengaluru, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Cloud Support Engineer

    6 months ago

    Bengaluru, India AWS India - Delhi Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Cloud Infrastructure Support Engineer

    3 weeks ago

    Bengaluru, India NR Consulting - India Full time

    Job Title: Cloud Infrastructure Support Engineer Experience: 6-8 yearsLocation: BangaloreJob Description: Ability to translate application requirements into cloud architecture/infrastructure, Ability to deploy, manage, and operate scalable, highly available, and fault-tolerant architectures. Capability to select the appropriate services based on compute,...

  • Cloud Support Engineer

    6 months ago

    Bengaluru, India Oracle Full time

    Applicants are required to read, write, and speak the following languages:  English  Description of the role Oracle’s Cloud Infrastructure (OCI) team is based in downtown Seattle and is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their...