Operations Director Position

1 week ago


Coimbatore, Tamil Nadu, India beBeeLeadership Full time ₹ 1,01,00,000 - ₹ 2,01,00,000

Job Title: Operations Director

About the Role:

  • Lead and manage a team of professionals to drive business results, leveraging expertise in team management and supervision.
  • Enhance team performance across key metrics, including productivity, quality, shrinkage, and attrition.

Key Responsibilities:

  1. Provide regular coaching and support to team members, identifying areas for growth and development.
  2. Analyze processes and recommend improvements to enhance performance and customer satisfaction.
  3. Cultivate strong relationships with team members, promoting open communication and collaboration.
  4. Monitor performance data and conduct weekly coaching sessions to address challenges and opportunities.
  5. Ensure seamless floor support and escalation processes.
  6. Maintain average handle time levels as per targets across tenure buckets.

Requirements:

  • Proven experience in handling complex processes and driving business outcomes.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Strong organizational and analytical abilities.

Benefits:

  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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