IT Software License Manager

This role involves managing software licenses and installations, working collaboratively with Product Owners, Sourcing, outsourcing suppliers, and software vendors.

• Define a comprehensive license management strategy for assigned software suppliers, including proactive action plans.
• Drive regular connects with software suppliers and build strong relationships.
• Keep track of all software license investments, maintain license records, current utilization, and identify licensing surplus or shortfalls.
• Implement internal software pricing models.
• Safeguard software maintenance and support renewals, ensuring continuity of service.
• Ensure all costs purchased through Asset Management are properly reported and recovered from the respective product teams.
• Identify savings opportunities for renewals, software licensing, and services. Follow through with product teams, sourcing, and end-users to obtain identified savings.

• Secure Software Asset Management (SAM) involvement in relevant internal processes.
• Participate in relevant steering groups and other internal meetings important to the governance of software licenses.
• Monitor the software business environment and best license practices.
• Facilitate internal communication to make SAM functions visible for stakeholders and end-users.
• Define the interfaces to other internal functions/units and drive efficiency through cross-unit collaboration (Sourcing, Product Owners, etc.).
• Offer licensing expertise and cost calculations for internal stakeholders.
• Support commercial and legal teams to provide consequence analysis relating to licensing.
• Inform/escalate major license incompliance and/or violations to line management and/or relevant governance body.
• Initiate improvements and corrective actions when deficiencies are identified, including necessary monitoring and escalation until issues or gaps are resolved.
• Ensure to report all costs that need to be recovered from the business through proper channels.
• Identify license cost reduction activities together with product owners and Sourcing.
• Ensure accurate reporting for cost allocation on a periodical basis.
• Identify contact persons for all outsourcing suppliers to manage information received from the SAM team.
• Provide guidance and knowledge to our outsourcing suppliers regarding Cradlepoint's license compliance requirements.
• Actively communicate with software suppliers' account managers to address license pricing models, usage, and support issues, in collaboration with Sourcing.

The successful candidate should establish relationships with:

• Product Owners - to understand actual software use and plans for the applications.
• Sourcing - to gain knowledge of existing license agreements and to support Sourcing in negotiations with demands, product selection, and volumes.
• Finance - for the budget process, follow-up of actual costs, internal cost allocation, and reporting.
• Software Suppliers - for regular software supplier governance and operational meetings, and to build and maintain strong relationships.

• Experience working with multi-national global decentralized organizations.
• Familiarity with IT cost-saving initiatives and reporting.
• Proficiency with software license management and related procurement practices.
• Experience working with software suppliers.
• Working knowledge of software asset optimization planning and scenario planning for buy, transfer, and termination strategies for software asset use.
• Certifications on CSAM & ASAM are preferable (not mandatory).

The successful candidate should have knowledge of:

• General software licensing definitions, rules, and conditions, including maintenance and support, and general software license agreements.
• Standards like ITIL, ISO, CoBIT are preferable.