3 Days Left: Manager

3 weeks ago

Noida, Uttar Pradesh, India Newgen Software Full time
Role Definition - Manager - Strategic Accounts

Business Responsibilities

- Act as the Single Point of Contact (SPOC) between the customer and Newgen's delivery and account management teams.
- Position Newgen's products and services to customers effectively.
- Identify continuous growth opportunities to meet account expansion targets.
- Manage ongoing engagements including implementation, change requests, renewals of ATS/AMC, additional resource deployment, licenses, and process deployments.
- Collaborate with Delivery Head and CRM to review progress of implementations, new business opportunities, and Booking-Billing-Collection figures aligned to account expansion targets.
- Participate actively in mining new business cases for clients, including POCs (Proof of Concepts) and demos.
- Develop proposals for new opportunities in coordination with CRM and Business Heads.
- Maintain and update opportunities in Salesforce.com in compliance with the OEA (Opportunity Engagement and Account) process and guidelines.
- Build and nurture relationships with key decision-makers and users.

Customer Satisfaction

- Manage customer satisfaction ensuring high standards are met.
- Obtain client sign-offs and acceptance for every delivery milestone.
- Collect customer feedback post-SRS (Software Requirements Specification), Functional Specification, and UAT (User Acceptance Testing) for all implementations (new and existing customers).

Customer Retention

- Ensure delivery and demonstrate the value proposition by leveraging industry best practices, thereby retaining accounts against competition.

Implementation

- Responsible for end-to-end delivery, taking over from presales after order receipt, including hand-off process, project sign-offs, and site go-live dates.
- Lead or act as System Analyst when required.
- Manage and resolve operational issues related to technical and delivery aspects of specific engagements.

Collection and Billing

- Manage billing, contracting, invoice raising, and payment collection as per agreed terms and timelines.

Qualifications and Experience

- MBA and/or Engineering degree from a premier institute.
- 6 to 9 years of relevant experience with 4-5+ years post-MBA experience in Delivery, Project Management, Client Engagement, or Presales.

  • Executives 3 Days Left

    3 weeks ago

    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob DescriptionPosition Title, Responsibility Level:Executive/Senior ExecutiveFunction:OperationsReports to -Assistant Manager/Lead Assistant ManagerPermanent/ Temporary:PermanentSpan of Control -NoneLocation:C - 42, NoidaBasic FunctionThis position is responsible for reviewing, analyzing and interpreting medical Information to assess and...

  • 3 Days Left: Manager

    3 weeks ago

    Noida, Uttar Pradesh, India EXL Full time

    Shift: US Shift(5.30 PM Onwards)Work Mode: HybridRole Overview:Experienced and strategically minded Solutions CoE Manager to lead legal solutioning and project transitions within Legal Support Services practice. The ideal candidate will possess deep expertise in U.S. claims litigation processes, legal operations, client engagement and will play a critical...

  • 3 Days Left) SCOM

    3 weeks ago

    Noida, Uttar Pradesh, India Kyndryl Full time

    Job DescriptionWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...

  • 3 Days Left Senior Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time

    Job DescriptionReady to shape the future of workAt Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • 3 Days Left Sap Ppm

    1 week ago

    Noida, Uttar Pradesh, India Horigine Consulting Full time

    SAP PPM CPM Consultant Client SAP Payroll Partner Horigine Location Noida Onsite Experience 7 15 Years Notice Period Immediate to 15 Days Key Responsibilities Work as an SAP PPM CPM Consultant to implement configure and support SAP solutions Manage Portfolio and Project Management PPM functionalities including portfolio prioritization ...

  • 3 Days Left: Technical Lead

    2 weeks ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job DescriptionSenior Technical Lead - React.jsJob SummaryAs a Senior Technical Lead specializing in React.js, you will play a pivotal role in managing technology for complex projects within our development team. You will provide technical guidance, enhance team capabilities, and ensure successful delivery of high-quality solutions. Your expertise will drive...

  • 3 Days Left: Pdp Trainer

    2 weeks ago

    Greater Noida, Uttar Pradesh, India IIMT GROUP OF COLLEGES Full time

    PDP Soft Skills Trainer Qualification - UG PG Experience - Minimum 3 Years of Training Eligible candidate can also apply through email at hr gn iimtindia net Job Type Full-time Pay 15 600 00 - 39 100 00 per month Schedule Day shift Education Master s Preferred Experience Training 3 years Preferred Work...

  • 3 Days Left Senior Manager

    3 weeks ago

    Noida, Uttar Pradesh, India EXL Full time

    Job Title: Sr. Manager (Pre Sales Solutioning)Location: NoidaMode of work: HybridShift: UK Shift (12 PM - 9 PM)Role Overview: Senior Manager for Technology Presales with 10+ years in technology, including 5+ years of experience in presales and solution design for global clients.Key Responsibilities:- Lead presales activities for CCaaS, EUC, Managed Services,...

  • 3 Days Left: City Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Skillventory Full time

    Job DescriptionRole & responsibilities- Territory Management- Customer Service Excellence- Operations Management- Team Leadership- Business Support- Reporting and Analysis- Experience : 4 - 9 years- Location: Noida- Title :City Manager

  • 3 Days Left Production Supervisor(screw

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Resources Global Placement Full time

    Job profile- Production supervisor Industry- Manufacturing Location- Kasna Site-V Greater Noida Experience- 2-3 years in screws and fasteners industry Salary- 20-25K Based on Interview Gender- Male - A Screw and Fasteners Supervisor oversees all aspects of fastener production ensuring efficiency quality and adherence to standards They manage...