Manager - Strategic Accounts

1 day ago

Noida, Uttar Pradesh, India Newgen Software Full time

Role Definition - Manager - Strategic Accounts

Business Responsibilities

  • Act as the Single Point of Contact (SPOC) between the customer and Newgen's delivery and account management teams.
  • Position Newgen's products and services to customers effectively.
  • Identify continuous growth opportunities to meet account expansion targets.
  • Manage ongoing engagements including implementation, change requests, renewals of ATS/AMC, additional resource deployment, licenses, and process deployments.
  • Collaborate with Delivery Head and CRM to review progress of implementations, new business opportunities, and Booking-Billing-Collection figures aligned to account expansion targets.
  • Participate actively in mining new business cases for clients, including POCs (Proof of Concepts) and demos.
  • Develop proposals for new opportunities in coordination with CRM and Business Heads.
  • Maintain and update opportunities in Salesforce.com in compliance with the OEA (Opportunity Engagement and Account) process and guidelines.
  • Build and nurture relationships with key decision-makers and users.

Customer Satisfaction

  • Manage customer satisfaction ensuring high standards are met.
  • Obtain client sign-offs and acceptance for every delivery milestone.
  • Collect customer feedback post-SRS (Software Requirements Specification), Functional Specification, and UAT (User Acceptance Testing) for all implementations (new and existing customers).

Customer Retention

  • Ensure delivery and demonstrate the value proposition by leveraging industry best practices, thereby retaining accounts against competition.

Implementation

  • Responsible for end-to-end delivery, taking over from presales after order receipt, including hand-off process, project sign-offs, and site go-live dates.
  • Lead or act as System Analyst when required.
  • Manage and resolve operational issues related to technical and delivery aspects of specific engagements.

Collection and Billing

  • Manage billing, contracting, invoice raising, and payment collection as per agreed terms and timelines.

Qualifications and Experience

  • MBA and/or Engineering degree from a premier institute.
  • 6 to 9 years of relevant experience with 4-5+ years post-MBA experience in Delivery, Project Management, Client Engagement, or Presales.

  • Manager - Strategic Accounts

    2 weeks ago

    Noida, Uttar Pradesh, India Newgen Software Full time

    Role Definition - Manager - Strategic Accounts Business Responsibilities Act as the Single Point of Contact (SPOC) between the customer and Newgen's delivery and

  • Manager-Strategic Accounts

    6 days ago

    Noida, Uttar Pradesh, India Newgen Software Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role Definition - Manager - Strategic Accounts Business Responsibilities Act as the Single Point of Contact (SPOC) between the customer and Newgen's delivery and account management teams. PositionRole Definition - Manager - Strategic AccountsBusiness ResponsibilitiesAct as the Single Point of Contact (SPOC) between the customer and Newgen's delivery and...

  • Strategic Account Manager

    6 days ago

    Noida, Uttar Pradesh, India K&K Global Talent Solutions INC. Full time US$ 80,000 - US$ 1,20,000 per year

    K&K Talent Solutions Inc.is an International recruiting agency that has been providing technical resources in the European, Canadian, and the USA region since 1993.This position is with one of our clients inthe USA, who is actively hiring candidates to expand their teams.Role: Strategic Account ManagerLocation: Noida Sector 63Job Type: OnsiteInterview Mode-...

  • Strategic Account Manager

    6 days ago

    Noida, Uttar Pradesh, India K&K Global Talent Solutions INC. Full time US$ 80,000 - US$ 1,20,000 per year

    K&K Talent Solutions Inc.is an International recruiting agency that has been providing technical resources in the European, Canadian, and the USA region since 1993.This position is with one of our clients inthe USA, who is actively hiring candidates to expand their teams.Role: Strategic Account ManagerLocation: Noida Sector 63Job Type: OnsiteInterview Mode-...

  • Sr. Manager – Strategic Accounts

    6 days ago

    Noida, Uttar Pradesh, India Apolis Full time US$ 90,000 - US$ 1,20,000 per year

    Job Description - Sr. Manager - Strategic Accounts (Inside Sales)Location: Noida, IndiaShift: 6:30 AM to 1:30 PM PSTAbout ApolisApolis is a leading provider of IT staffing and talent solutions, helping enterprise clients meet their workforce needs with tailored, high-impact strategies. We partner closely with business and technology leaders to deliver...

  • Strategic Enterprise Account Manager

    1 day ago

    Noida, Uttar Pradesh, India beBeeEnterpriseAccountManager Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Description:We are seeking an experienced Strategic Enterprise Account Manager to join our team. As a key member of our account management group, you will be responsible for developing and executing strategic plans to drive growth and profitability across a portfolio of high-value enterprise accounts.The ideal candidate will have a proven track record of...

  • Chief Marketing Manager

    6 days ago

    Noida, Uttar Pradesh, India Accounts NextGen Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About UsNextGen GroupJob DescriptionAbout the Role:We are seeking a dynamic and results-drivenChief Marketing Managerto lead our marketing team and drive the strategic vision of our brand. The ideal candidate will have7+ years of experiencein marketing leadership roles, with a proven track record inteam management,performance marketing, anddigital strategy...

  • Strategic Account Development Manager

    3 days ago

    Noida, Uttar Pradesh, India beBeeBusiness Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job DescriptionThis role involves managing end-to-end telecom and connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. The primary objective is to achieve Sales & Revenue targets by selling Data, Voice, VAS and new product solutions.Main Responsibilities:Build strategic relationships with key...

  • Strategic Account Manager

    3 days ago

    Noida, Uttar Pradesh, India beBeeClient Full time ₹ 20,00,000 - ₹ 25,00,000

    Senior Client Servicing ProfessionalWe are currently seeking an experienced Senior Client Servicing professional to join our dynamic team.This individual will play a critical role in managing and nurturing relationships with B2B SaaS clients, driving client success from the agency side, while ensuring seamless communication and coordination.Act as the...

  • Manager - Strategic Accounts

    7 days ago

    Noida, Uttar Pradesh, India Newgen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the jobPosition Overview - Manager - Strategic AccountsThe Engagement Manager (EM) is responsible for managing relationships with named customers, ensuring the delivery and demonstration of our value proposition by leveraging industry best practices in BPM (Business Process Management) and ECM (Enterprise Content Management) domains. The EM works...