Solutions Delivery Lead

1 day ago

Rajkot, Gujarat, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Operations Manager Job Description

We are seeking an experienced Operations Manager to lead our team and drive customer experience metrics. The successful candidate will have a proven track record of supervising and leading a group of Team Leads and associates to meet all SLAs relative to any and all functions in the Department.

  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and KPIs
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects

The ideal candidate will possess excellent analytical and logical skills, as well as good knowledge of MS Office. They will also have strong team leading skills, mentoring and motivating skills, coaching and feedback skills, a positive attitude, flexibility to work in shifts, confidence, energy and enthusiasm.

Key Responsibilities
  • Supervise and lead a group of Team Leads and associates
  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and KPIs
  • Coordinate activities of the department
Requirements
  • Good Analytical and Logical Skills
  • Good knowledge of MS Office
  • Team Leading Skills
  • Mentoring and motivating skills
  • Coaching and feedback skills
  • Positive attitude
  • Flexibility to work in shifts
  • Confident
  • Energetic and Enthusiastic

Disclaimer: We follow a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels.

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