Chief Contact Center Technology Specialist

2 days ago

Shimoga, Karnataka, India beBeeNetworkEngineer Full time ₹ 15,00,000 - ₹ 25,00,000
Cisco Network Engineer Job Description

We are seeking a skilled professional to design, deploy, and support contact center solutions using Cisco UCCE and CUCM technology.

Key Responsibilities:
  • Design and implement scalable and reliable contact center solutions
  • Develop and test IVR self-service scripts using Cisco and third-party platforms
  • Integrate and configure Nuance TTS/STT functionality for enhanced IVR experiences
  • Configure and troubleshoot Cisco Cube, VoIP gateways, SIP and ISDN trunks, and dial-peers
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure
Technical Skills & Experience:
  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting
  • Expert-level skills in UCCE call flow design, routing scripts, CVP IVR, and peripheral applications
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting

This role offers a flexible remote/hybrid arrangement, subject to business requirements. We are looking for engineers who share our passion for optimizing communication systems, delivering robust contact center solutions, and driving operational excellence in enterprise environments.

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