Cloud Contact Center Architect

2 weeks ago


Shimoga, Karnataka, India beBeeArchitecture Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Cloud Contact Center Architect

Key Responsibilities:

  • Design, architect, and implement scalable contact center solutions.

Integration with cloud services:

  • AWS Lambda Functions
  • Amazon Lex
  • Amazon S3
  • Amazon DynamoDB
  • Amazon Kinesis

Integration with external systems:

  • CRM Systems
  • Ticketing Platforms
  • Analytics Tools

Best Practices for Architecture, Security, and Cost Optimization:

Development & Customization:

  • Build and enhance call flows, IVR, and omnichannel solutions (voice, chat, messaging).
  • Develop AWS Lambda functions, APIs, and automation scripts to support integrations.
  • Customize dashboards and reporting for actionable customer insights.

Implementation & Client Engagement:

  • Lead delivery of cloud contact center implementations.
  • Collaborate with client stakeholders to gather requirements and propose solutions.
  • Support legacy contact center migration to the cloud.

Optimization & Support:

  • Monitor and optimize system performance and call flows for improved customer experience.
  • Provide Level 3 support and handle complex troubleshooting.
  • Ensure compliance, governance, and security standards are met.


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