User Experience Expert

2 days ago


Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,50,000

As a Technical Support Specialist, you will be the primary point of contact for customers requiring assistance with our ServiceNow-driven ecosystem.

Key Responsibilities:
  • Respond to technical inquiries and resolve issues in a timely manner across various channels including web, chat, email, and phone calls.
  • Analyze complex problems using logs, dev tools, and expertise to provide accurate solutions.
  • Collaborate with global teams to enhance product usability and performance by gathering customer feedback and implementing improvements.
  • Communicate complex technical information in a clear and concise manner to both internal stakeholders and external customers.
  • Contribute to the development of knowledge base articles and other documentation to improve customer support processes.
Requirements:
  • At least 2 years of experience with ServiceNow (Support, Implementation, or Development)
  • Proficiency in AngularJS, AJAX, JavaScript, HTML/CSS, XML
  • Bachelor's degree in Computer Science or equivalent work experience
  • Excellent written and verbal communication skills

This is an exciting opportunity to work on a global SaaS platform, collaborating with a team that values innovation and customer satisfaction. If you are passionate about delivering exceptional user experiences and are eager to grow with a dynamic organization, we would love to hear from you.



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