ServiceNow IT Solutions Expert

7 days ago

Dindigul, Tamil Nadu, India beBeeServicenow Full time ₹ 15,00,000 - ₹ 28,00,000

Job Summary

  • We are seeking a skilled ServiceNow IT Solutions Expert to join our team. As a key member of our organization, you will be responsible for implementing and optimizing Incident, Problem, Change, and Service Request Management workflows in alignment with business requirements.
  • You will configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to ensure reliable CI identification and population.
  • Enhance Discovery probes and patterns to support complex infrastructure and cloud environments.
  • Continuously improve the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning.
  • Customize form layouts, fields, and user interfaces to support data consistency and usability across modules.
  • Tailor and extend CAB Workbench functionality to support automated workflows and board operations.
  • Develop and maintain robust REST/SOAP API integrations with external systems.
  • Manage Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency.
  • Customize the Employee Center portal to improve branding, content delivery, and user engagement.
  • Design and publish reports and dashboards to support performance tracking and operational transparency.
  • Troubleshoot platform issues using advanced scripting skills and resolve defects promptly.
  • Collaborate with product owners and stakeholders to analyze business needs and deliver scalable, maintainable solutions.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Relevant ServiceNow training in ITSM, Discovery, and scripting modules.
  • Minimum of 3 years of hands-on experience in ServiceNow development.
  • Proven track record with ServiceNow ITSM modules and Discovery implementation.
  • Experience with form customization, API integration, and dashboard/report creation.
  • Demonstrated experience in troubleshooting platform issues and scripting errors.

About Us

We are committed to delivering high-quality solutions that meet the evolving needs of our customers. If you are a motivated and experienced ServiceNow professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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