Salesforce Operations Specialist

2 weeks ago

Kozhikode, Kerala, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

We are seeking a highly skilled Salesforce Operations Specialist to join our team. This is an excellent opportunity for a seasoned professional to lead the design, development, and implementation of CRM solutions that support business growth, automation, and data-driven decision-making.

This role requires advanced technical skills to manage and optimize the Salesforce platform across corporate sales and marketing operations. You will be responsible for configuration, customization, and continuous improvement of the CRM platform.

Key Responsibilities:
  • Configure core Sales Cloud features: Accounts, Contacts & Opportunities, Lead Management, Forecasting, Territory Management, CPQ, and Product Catalogs.
  • Implement and optimize automation using Flows, Process Builder, and Approval Processes to streamline sales processes.
  • Design custom objects, record types, page layouts, and Lightning pages to enhance user experience and business efficiency.
  • Develop reports, dashboards, and data insights for sales performance, pipeline health, and operational KPIs.
Technical Skills:
  • Security & Access Control: Advanced knowledge of profiles, roles, permission sets, sharing rules, and org-wide defaults (OWD).
  • Data Integrity & Governance: Skilled in validation rules, duplicate rules, and mass data management tools like Data Loader and Workbench.
  • Automation: Expertise in Flows (record-triggered, scheduled), Process Builder, and Approval Processes to automate complex workflows.
  • User Experience: Proficient in configuring page layouts, record types, Lightning pages, dynamic forms, and custom apps.
  • Reports & Dashboards: Strong ability to build and manage executive-level dashboards, matrix and joined reports with dynamic filters.
  • Apex Development: Working knowledge of Apex triggers, classes, Visualforce, and SOQL for custom business logic and workflows.
  • Documentation & Deployment: Experience with technical documentation, sandbox strategies, change sets, and CI/CD tools.
Qualifications:
  • Experience:
  • 5+ years of Salesforce administration experience with a focus on Sales Cloud and Marketing Cloud.
  • Certifications:
  • Salesforce Certified Administrator (Required)
  • Salesforce Advance Administrator (Preferred)
  • Salesforce Certified Sales Cloud Consultant (Preferred)
  • Education:
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required.
Benefits
  • Work in a collaborative, innovative environment with global impact.
  • Lead high-visibility Salesforce projects with modern tools and enterprise stakeholders.
  • Competitive salary, comprehensive benefits, and ongoing professional development.
  • Flexibility to work across time zones and hybrid/remote options.

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