
Senior Digital Operations Specialist
2 weeks ago
About this role
- As a key member of our team, you will oversee the day-to-day coordination and smooth operation of projects related to the build, QA, deployment, and analytics tracking of dozens of emails per month.
- You will work closely with developers and client contacts to ensure the successful launch of emails through Salesforce Marketing Cloud.
- Responsibilities include coordinating email content renders well across email clients, ensuring links match client submissions, and processing distribution lists.
Key Responsibilities:
- Coordinating with cross-functional teams to oversee development and deployment of emails.
- Ensuring high-quality deliverables by conducting thorough quality assurance testing.
- Collaborating with clients to secure approval of emails and address any edits that may be needed.
- Scheduling emails through Salesforce Marketing Cloud and providing support to clients on account protocols.
- Pulling metrics reports from Salesforce Marketing Cloud and sharing insights with clients.
- Identifying opportunities for process improvements and implementing solutions.
Requirements:
- Minimum 5-7 years of experience as a Senior Digital Project Manager or similar skill set.
- Familiarity with Salesforce Marketing Cloud is a plus.
- Proven track record of delivering results in a fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a geographically distributed team.
- Advanced English language proficiency.
Preferred Qualifications:
- Experience working in a client-facing environment at an agency.
- Ability to deliver high-quality results in a timely manner.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office and Salesforce Marketing Cloud.
- Willingness to learn and adapt to new technologies and processes.
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