Operational Transformation Specialist

1 week ago

Vijayawada, Andhra Pradesh, India beBeeExcellence Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

We are seeking a highly skilled Process Excellence Manager to join our team. As a Process Excellence Manager, you will be responsible for driving process improvements across multiple sites and functions.

  • Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity.
  • Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
  • Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
  • Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
Required Skills and Qualifications

To succeed as a Process Excellence Manager, you will need:

  • A Bachelor's Degree required; MBA preferred.
  • Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
  • Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
  • Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
  • Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.
Benefits

You will have the opportunity to work with a dynamic team and contribute to the growth and success of our organization.

Others

As a Process Excellence Manager, you will have the chance to:

  • Prioritize, scope, and execute high-impact improvement projects.
  • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
  • Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
  • Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.

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