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Resident Audio Visual Systems Specialist
2 weeks ago
We are seeking highly skilled and customer-focused professionals to manage, support, and maintain audio-visual systems.
The role involves ensuring seamless day-to-day operations of meetings, conferences, and events. The engineer will serve as the primary technical point of contact, guaranteeing a high standard of AV service delivery.
Key Responsibilities:
- AV System Operations
- Provide daily support for all AV-enabled meeting rooms, conference spaces, and event areas.
- Set up, test, and operate AV equipment (video conferencing, projectors, displays, microphones, speakers, control systems, etc.).
- Provide live event support including presentations, hybrid meetings, and townhalls.
- Technical Support & Troubleshooting
- Diagnose and resolve AV system issues in real-time with minimal disruption.
- Coordinate with remote support teams and vendors for escalations.
- Perform routine checks, system reboots, and preventive maintenance.
- System Administration
- Manage and monitor AV equipment health, firmware updates, and usage reports.
- Ensure VC platforms integrate smoothly with in-room technology.
- Maintain asset records, documentation, and SOPs.
- Customer Relationship & Communication
- Act as the primary onsite AV contact for clients.
- Provide technical guidance and training to end-users.
- Deliver a consistent, professional experience aligned with client expectations.
Required Skills & Experience:
- Technical Knowledge
- Strong knowledge of AV systems: Crestron, AMX, Extron, Poly, Cisco, Logitech, Biamp, QSC, Shure, etc.
- Proficiency in video conferencing platforms: Zoom, MS Teams, Webex.
- Familiarity with AV over IP, signal flow, DSPs, and control systems.
- Experience
- 3–6 years of hands-on AV support experience required with Polycom, Logitech, and Videowall Controller technology.
- Support NOC, board rooms, cafeterias, training & reception.
- Experience in live event production and hybrid meeting setups.
- Soft Skills
- Excellent troubleshooting and problem-solving ability.
- Strong communication and customer service orientation.
- Ability to work independently and handle pressure in live environments.
