Operational Support Specialist

1 week ago

Pune, Maharashtra, India beBeeProfessional Full time ₹ 6,00,000 - ₹ 18,00,000
Job Description

We are looking for an experienced professional to provide advanced platform level support and engagement with our global remote and mobile platforms. This role will involve working on new issues without prior training/knowledge, platform-level faults, major incidents, and vendor incidents for our mobile device management, Android OS, Apple OS, and remote-access products.

The successful candidate will have a strong background in supporting end-user devices in the Apple iOS/iPadOS space, implementing, documenting, and/or supporting mobile device management platforms such as Intune, MobileIron, or AirWatch, delivering an end-user or product migration, or large-scale project involving technical support or end-user interaction.

Key Responsibilities
  • Provide L2/L3 platform level incident support and engagement of our global remote and mobile platforms
  • Provide planning and delivery of production changes following ITIL framework
  • Be a source of knowledge providing written and verbal knowledge to our local teams in support of our product space
  • Improve what you are doing identify if there is a better way to deliver what you are doing that would be more efficient or improve user experience and help visualize or deliver the improvement if you can
Requirements
  • Demonstratable experience supporting end-user devices in the Apple iOS/iPadOS space
  • Demonstratable experience implementing, documenting, and/or supporting mobile device management platforms such as Intune, MobileIron, or AirWatch
  • Demonstratable experience delivering an end-user or product migration, or large-scale project involving technical support or end-user interaction
  • Demonstratable knowledge of Apple mobile device management or declarative device management concepts
  • Demonstratable understanding of the basics of Azure and Entra ID
What We Offer
  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members

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