Office Manager

3 days ago


Gurgaon, Haryana, India MooZ Full time
About MooZ

MooZ is a leading provider of custom-built office spaces that cater to the unique needs of clients. Our offices are equipped with state-of-the-art technology, ultra-fast wireless internet, and thoughtfully designed breakout areas for collaboration and relaxation.

Job Summary

The Manager - Operations at MooZ plays a critical role in overseeing and optimizing operational activities across various departments. This includes ensuring efficient and smooth operations, exceptional guest experiences, and maximizing profitability.

Key Responsibilities:
  1. Oversee Daily Operations: Manage and supervise daily operations of all departments, including front desk, housekeeping, food and beverage, maintenance, and guest services.
  2. Process Improvement: Continuously assess operational processes, identify areas for improvement, and implement effective strategies to enhance efficiency, quality, and cost-effectiveness.
  3. Guest Experience Management: Ensure exceptional guest experiences by maintaining high standards of service, resolving guest issues promptly, and implementing measures to exceed customer expectations.
  4. Financial Management: Collaborate with the finance department to develop and monitor budgets, control costs, and optimize revenue streams to maximize center's profitability.
  5. Staff Training and Development: Implement training programs to enhance employee skills and ensure consistent delivery of high-quality service. Provide ongoing coaching and feedback to maintain a highly motivated and skilled workforce.
  6. Compliance and Safety: Ensure compliance with all applicable regulations, including health and safety standards, licensing requirements, and company policies. Take proactive measures to maintain a safe and secure environment for guests and staff.
  7. Relationship Building: Foster positive relationships with vendors, suppliers, and other stakeholders to negotiate favorable contracts and partnerships, ensuring high-quality products and services are provided to guests.
  8. Data Analysis and Reporting: Monitor and analyze key performance indicators (KPIs), generate reports, and present insights and recommendations to senior management to drive informed decision-making.
Requirements:
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Relevant certifications or additional qualifications are a plus.
  • Experience: Minimum of 03 years of experience in a managerial role within the hospitality or coworking industry.
  • Operational Excellence: Strong understanding of hospitality operations, including front office, housekeeping, food and beverage, and maintenance. Familiarity with industry best practices and a commitment to delivering outstanding guest experiences.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build relationships and collaborate effectively with employees, guests, and stakeholders at all levels.
  • Problem-Solving and Decision-Making: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving operational challenges.
  • Adaptability and Resilience: Demonstrated ability to thrive in a fast-paced, dynamic environment, and effectively manage multiple priorities and deadlines.
About the Role

This is an excellent opportunity for an experienced operations professional to join a dynamic team and contribute to the growth and success of MooZ.

What We Offer

We offer a competitive salary range of INR 3.6 - 4 LPA, as well as a range of benefits and opportunities for professional development.



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