Operations Manager

2 weeks ago


Gurgaon, Haryana, India Genpact Full time
About the Role

We are seeking a highly skilled Operations Manager to join our team in Gurugram, India. As an experienced professional in insurance back office operations, you will be responsible for managing teams and service level targets for P&C Insurance Operations Business.

Key Responsibilities:
  • Manage teams and service level targets for P&C Insurance Operations Business.
  • Facilitate goal-level creation for the team in line with business goals and ensure that goals are cascaded to all associates.
  • Active management of aged debts, unallocated cash, internal and external queries.
  • Monthly bank reconciliation highlighting and recording transaction movement and raising with finance to ensure process consistency.
  • Monitor daily signings from bank or 3rd party downloads.
  • Process daily cash analysis report.
  • Follow up or escalate with responsible business units on outstanding breaks according to internal procedure.
  • Effective broker management and knowledge of Credit Control.
  • Understanding of the insurance business and related financial processes.
Required Skills and Qualifications:
  • 7-10 years of experience in insurance/back-office operations handling O2C/Cash application/Accounts receivable & Credit Control processes.
  • Experience in managing accounts receivable processes, including posting payments, processing invoices and maintaining accurate financial records.
  • Familiarity with credit and collection procedures and best practices.
  • Candidate with P&C insurance knowledge will be preferred.
  • Commerce Graduate with good written and spoken communication skills.
Salary Range:

The estimated salary range for this role is ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.



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