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Customer Relationship Representative
3 weeks ago
This role involves handling customer inquiries and issues across various channels, converting leads into sales, and partnering with marketplaces to promote products.
Key Responsibilities:- Handle customer queries and concerns via phone, email, WhatsApp, and social media
- Convert leads into sales by effectively communicating product benefits
- Collaborate with marketplaces to increase sales of tableware products
- Pursue partnerships with new restaurants, event management companies, retailers, and corporate gifting clients
- Communicate with customers in their preferred language (English or Hindi)
- Maintain efficient communication with a premium customer base
- Understand the category of tableware and home décor quickly
- Assist customers with technical and billing-related queries
- Coordinate with other teams to resolve customer inquiries
- Regularly follow up and update customers on their queries
- Excellent communication and negotiation skills in English and Hindi
- Good work ethics and a calm attitude
- Able to manage escalations and queries efficiently
