Senior Service Delivery Manager

2 weeks ago


Andhra Pradesh, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Lead Service Operations

This leadership role oversees the end-to-end service delivery process, ensuring adherence to company standards, policies, and Service Level Agreements (SLAs).

  • Manage multiple service centers, workshops, or field service teams to optimize resource allocation.
Service Quality Metrics

Implement and monitor service quality metrics for continuous improvement in service delivery and customer experience.

Team Leadership & Development

Develop and lead a team of service professionals, including engineers, technicians, and support staff.

Customer Relationship Management

Act as a primary point of contact for key customers and resolve complex issues effectively.

Strategic Planning & Reporting

Conduct market analysis to identify new service opportunities and customer needs.

Qualifications:

Master's degree in Business Administration is mandatory. A Bachelor's degree in Engineering is highly preferred.

Experience: 6-10 years of progressive experience in service operations management, with at least 3-5 years in a leadership capacity.

Industry Experience: Prior experience in relevant industries is highly desirable.

Key Skills:

- Leadership and Team Management
- Operational Excellence
- Customer Centricity
- Analytical and Problem-Solving Skills
- Financial Acumen
- Strategic Thinking
- Tech Proficiency
- Adaptability

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