
Senior Service Delivery Manager
2 weeks ago
This leadership role oversees the end-to-end service delivery process, ensuring adherence to company standards, policies, and Service Level Agreements (SLAs).
- Manage multiple service centers, workshops, or field service teams to optimize resource allocation.
Implement and monitor service quality metrics for continuous improvement in service delivery and customer experience.
Team Leadership & DevelopmentDevelop and lead a team of service professionals, including engineers, technicians, and support staff.
Customer Relationship ManagementAct as a primary point of contact for key customers and resolve complex issues effectively.
Strategic Planning & ReportingConduct market analysis to identify new service opportunities and customer needs.
Qualifications:
Master's degree in Business Administration is mandatory. A Bachelor's degree in Engineering is highly preferred.
Experience: 6-10 years of progressive experience in service operations management, with at least 3-5 years in a leadership capacity.
Industry Experience: Prior experience in relevant industries is highly desirable.
Key Skills:
- Leadership and Team Management
- Operational Excellence
- Customer Centricity
- Analytical and Problem-Solving Skills
- Financial Acumen
- Strategic Thinking
- Tech Proficiency
- Adaptability
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