Front Desk Hospitality Specialist

5 days ago


Bengaluru, Karnataka, India beBeeGuest Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

We welcome you as you are, and we're far more than a leader in hospitality services.

  • Maintain exceptional standards of customer service at the front desk.
  • Address guest inquiries and complaints, and process room bookings and visitor arrangements.
  • Foster and develop the front office team to ensure seamless department operations.

In addition to maintaining front office functions, any matter affecting hotel interests should be brought to management's attention.

Key Responsibilities

Customer Service: Deliver outstanding customer experiences, addressing guest needs promptly and professionally.

Team Management: Lead and motivate the front office team, promoting a positive and productive work environment.

Operational Efficiency: Ensure smooth functioning of front office operations, minimizing delays and maximizing guest satisfaction.

Accountability: Take ownership of tasks and responsibilities, reporting any issues or concerns to management in a timely manner.

Bias for Action: Act with initiative and proactivity, seeking solutions to improve processes and enhance guest experiences.

Collaboration: Work effectively with colleagues across departments to achieve common goals and objectives.

Benefits

You'll enjoy a range of benefits, including opportunities for growth and development, a dynamic and supportive work environment, and a competitive compensation package.

Requirements

To succeed in this role, you'll need excellent communication and interpersonal skills, a strong work ethic, and the ability to work effectively under pressure.



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