Senior IT/OT Service Delivery Manager

7 days ago


Mumbai, Maharashtra, India 3 : 33 Technologies Private Limited Full time

We are seeking a skilled IT/OT Service Delivery Manager with a strong background in IT/OT service delivery within manufacturing environments, particularly in globally operating organizations.

Key Responsibilities:

  • Manage service delivery for manufacturing units, with a focus on IT/OT systems and technologies.
  • Provide technical expertise in ITIL, COBIT, and DevOps principles to service operations.
  • Oversee industrial control systems, plant information management systems, and data collectors.
  • Manage preventive maintenance and predictive maintenance processes.
  • Demonstrate strong communication and presentation skills to interact with diverse audiences and stakeholders.
  • Collaborate with vendors to manage external partner relationships and optimize processes.
  • Work effectively as a member of a global IT team in a matrix organization.

Requirements:

  • Minimum 5 years of experience in IT/OT service delivery, with a strong background in manufacturing environments.
  • Strong knowledge of OT technologies and industrial control systems, including PLC/SCADA/Instruments.

Preferred Qualifications:

  • Recent certification in ITIL v3/4.
  • Experience with SAP PM, AVEVA, Plant Information Management Systems, OPC, and Data Collectors.

Language Skills:

Fluent in business English.


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