Process Trainer
2 weeks ago
About ICCS
ICCS Ltd. is a dynamic organization that offers an exciting opportunity for a Process Trainer to join our team in Noida.
Job Summary:
We are seeking a skilled Process Trainer to conduct training sessions for new hires, upskill existing employees, and refresh their knowledge on new products. The ideal candidate will have excellent training delivery skills, be able to maintain records, and interact with clients effectively.
Key Responsibilities:
- Conduct process training for new hires, existing employees, and new product launches.
- Maintain accurate training records and reports.
- Engage actively with internal and external clients to ensure satisfaction.
- Identify opportunities for improvement and implement initiatives.
- Create and update training content regularly.
- Cultivate coaching and mentoring skills to enhance team capabilities.
Requirements:
- Relevant experience in BPO operations is desirable.
- Excellent communication, interpersonal, and training skills.
- Ability to work independently and as part of a team.
- Strong organizational, time management, and analytical skills.
What We Offer:
- A competitive salary package: ₹300,000 - ₹400,000 per annum (dependent on qualifications and experience).
- A comprehensive benefits program including medical insurance, retirement plan, and paid time off.
- Opportunities for growth and professional development within the company.
Location: Noida, India
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