US Client Support Specialist

1 week ago

Meerut, Uttar Pradesh, India beBeeCustomer Full time US$ 45,000 - US$ 75,000

Job Overview

We are seeking a highly skilled and customer-focused professional to fill this critical role.

You will serve as the primary point of contact for US-based clients, delivering exceptional support and ensuring a positive customer experience.

Key Responsibilities

  • Provide primary support to US clients via phone, email, and chat.
  • Respond promptly to inquiries and offer accurate information about products, services, and policies.
  • Efficiently resolve customer complaints while maintaining a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Evaluate complex issues and escalate them to the appropriate department in a timely manner.
  • Build and maintain strong relationships with clients by understanding their needs and preferences.
  • Achieve performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay up-to-date on company knowledge to effectively assist clients.

Requirements

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience working with US clients is beneficial).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks efficiently.

PREFERRED SKILLS

  • Previous experience in BPO, IT, SaaS, or US-based client support roles is advantageous.

Additional Information

This role requires flexibility to work in US time zones. Adaptability to new situations and challenges is essential.

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