Learning Program Operations Manager

3 days ago

Bellary, Karnataka, India beBeeCoordinator Full time ₹ 8,00,000 - ₹ 15,00,000
Learning Program Coordinator

Transform lives by delivering high-quality education to individuals worldwide.

Collaborate with top-tier universities across the globe, providing support to learners and coordinating with internal teams for a seamless learning experience.

Key Responsibilities
  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the organization.

Requirements:

  • Education: Bachelor's degree in a relevant field or equivalent qualification.
  • Communication Skills: Excellent written and verbal English communication skills are essential.
  • Adaptability: Ability to respond to tickets, chats, and out-calling as per the business requirements.
  • Customer Focus: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech Savviness: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Attention to Detail: High attention to detail in written communication and problem-solving.
  • Teamwork: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • EdTech Experience: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems).
  • Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.

Why Choose Us?:

At Emeritus, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

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