Expert Recovery Agent

6 days ago

Vizag, Andhra Pradesh, India beBeeCollection Full time ₹ 8,00,000 - ₹ 12,00,000

Job Role:

We are seeking a skilled Collections Specialist to drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.

This role involves engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory and organizational guidelines.

  • Engage with delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track payment status.
  • Ensure compliance standards are met in customer communication and data handling.
  • Maintain high standards of customer experience through professional communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

Required Skills:

  • 1–3 years of experience in collections or recoveries.
  • Prior experience in tele-calling or collections call centers is mandatory.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English.
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Key Competencies:

  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity and empathy.

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