Client Success Specialist

7 days ago


Gautam Buddha Nagar, India Associated Broadcasting Co. Pvt Ltd (TV9) Full time

Job Title: Client Success Specialist - Media and Advertising

About the Role:

We are seeking a skilled Client Success Specialist to join our team at Associated Broadcasting Co. Pvt Ltd (TV9). The successful candidate will play a pivotal role in fostering strong relationships with our clients, ensuring seamless communication, and driving business growth through exceptional client support.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring timely resolution of their queries and providing unparalleled support.
  • Develop and nurture long-term relationships with clients to ensure satisfaction and retention.
  • Collaborate with internal teams (Creative Solutions, sales, production) to execute campaigns effectively and within deadlines.
  • Monitor campaign progress and deliver regular updates and performance reports to clients.
  • Identify opportunities to upsell or cross-sell network services and products based on client needs.
  • Collaborate with the sales team to achieve revenue targets.
  • Stay updated on industry trends, competitor activities, and client-specific market movements.
  • Provide actionable insights to clients to enhance campaign performance.

Requirements:

  • Education: Bachelor's degree in Business, Marketing, Media, or related fields.
  • Experience: 1-3 years of experience in client servicing, account management, or a similar role, preferably in the media or advertising industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office and familiarity with CRM tools.
  • Analytical mindset with the ability to interpret data and provide insights.
  • Client-focused approach with a proactive attitude.
  • Ability to thrive in a fast-paced, deadline-driven environment.

Estimated Salary Range: ₹450,000 - ₹800,000 per annum, commensurate with experience.



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