Travel Industry Customer Support Professional

2 days ago

Shimoga, Karnataka, India beBeeCustomerService Full time ₹ 5,03,482 - ₹ 7,12,675
Customer Service Opportunity

We are seeking professionals to join our customer service team. As a Customer Service Executive, you will serve as the first point of contact for clients, providing prompt and effective assistance across phone, email, and chat channels.

Your ability to communicate clearly and resolve issues efficiently will be essential to enhancing customer satisfaction and loyalty.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Deliver accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed and organized records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.
  • Offer expert consultation and guidance to clients on visa application processes and travel management.

Requirements:
  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Capable of working both independently and collaboratively in a team environment.

What We Offer:
  • Positive work environment.
  • Competitive compensation package.
  • Private medical insurance.
  • Flexible work schedules.
  • Flexible holidays and sick leave.
  • Opportunities for professional development.
  • Company-sponsored events.
  • Team-building activities.
  • Free snacks and refreshments.
  • Career advancement options.

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