Security Engineer for Network Support

1 week ago

Gulbarga, Karnataka, India beBeeTechnical Full time US$ 94,846 - US$ 1,24,824

Job Title: Technical Support Specialist

Job Description

We are seeking a skilled Technical Support Specialist to provide high-quality technical support to customers worldwide. As a pioneer in cybersecurity, we have been shaping the future of networking and security for over two decades.

The ideal candidate is energetic and passionate about working with customers while developing good and respected relationships with internal and external customers.

This role offers a great opportunity to excel in an innovative environment while expanding your knowledge and developing your skills in network security.

  • Provide technical support via phone and web-based systems for customers based in various regions.
  • Conduct thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis.
  • Report and follow up with engineering and development to address and resolve product issues.
  • Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
  • Run real-time phone or remote access sessions with customers.
  • Develop core competency on our product line and technologies.
Required Skills and Qualifications
  • Fortinet Certified Professional (FCP) or CCNA/CCNP certified.
  • Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
  • Strong troubleshooting and problem-solving skills in various OSI layer protocols.
  • Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • Working knowledge of Linux OS, virtualization technologies, and cloud computing.
  • Experience in Python or any similar language will be an added advantage.
  • Exemplary communication skills include the ability to speak clearly and persuasively, listen carefully, and respond well to questions.
  • 6+ years of experience in the computer networking or security industry.
Benefits

Join our team of experts who drive innovation and excellence in technical support. We offer a supportive work environment and a competitive total rewards package to support overall health and financial well-being.

About Our Team

Our team culture emphasizes collaboration, customer-centricity, innovation, and accountability, creating a dynamic environment that drives excellence.

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