Accor Reservation Professional

1 month ago


Delhi, Delhi, India Accor Full time

Key Responsibilities:

  • Ensure accurate guest history is referred to before creating a guest folio to follow special instructions.
  • Position the hotel accurately in terms of occupancy and rooms availability.
  • Record corporate account numbers on guest folios to monitor business generated through respective companies.
  • Implement calculative overbooking.
  • Optimize resource use and educate the team.
  • Maintain and update corporate databases, entering guest bookings to ensure accuracy.

Business Planning and Analysis:

  • Assist in developing occupancy forecasts for the annual budget.
  • Take on additional responsibilities as delegated by management.

Team Management:

  • Provide effective support to the team to deliver excellent services.
  • Respond to customer queries, resolving issues in a timely manner.

Qualifications:

Degree or diploma in Hotel Management required.

At least 1 year of experience in a similar role and good communication skills are essential.



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