Customer Support Professional
21 hours ago
As a Technical Customer Support Lead, you will be responsible for providing exceptional technical support to our clients.
The ideal candidate will have a strong sense of ownership and passion for improving customer support processes and outcomes.
Key Responsibilities:- Troubleshoot complex technical issues and implement solutions to improve overall customer satisfaction.
- Identify root causes and structure logical, data-backed recommendations for operational improvements.
Requirements:
- 5 to 7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.
- Excellent written and verbal communication skills with the ability to convey technical concepts clearly and professionally.
- Strong analytical skills with intermediate to advanced proficiency in Excel and SQL.
- Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment.
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