Retention Strategist

3 days ago


Amrāvati, Maharashtra, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 24,00,000
Job Overview

As a key member of the team, you will be responsible for developing and implementing customer retention strategies across various categories.

Key Responsibilities:
  • Customer Journey Design: Create seamless brand experiences by designing and executing customer journeys across lifecycle touchpoints.
  • Task Management: Manage and prioritize daily tasks, collaborating with cross-functional teams to achieve strategic objectives.
  • Campaign Performance Analysis: Build dashboards and report on campaign performance, identifying key insights to inform future strategies.
  • Vendor Relationship Management: Oversee vendor relationships for CRM platforms, tracking new feature rollouts and resolving operational issues in a timely manner.
Requirements:
  • 3-5 years of experience in CRM or lifecycle marketing, preferably in consumer tech or e-commerce.
  • Strong grasp of segmentation, personalization, and journey mapping techniques.
  • Analytical mindset with experience in campaign reporting and A/B testing.
  • Hands-on knowledge of CRM and attribution tools.
  • Excellent communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, experiment-driven environment.


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