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Expert Robotics Technician

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Delhi, Delhi, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to provide expert assistance for our robotics and industrial automation solutions.

This role will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions.

Responsibilities:

  • Provide front-line technical support to company's agent and OEM customers for industrial automation and robotics systems
  • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
  • Assist customers with product setup, system commissioning, and firmware/software updates
  • Document technical issues, solutions, and support procedures in a knowledge base
  • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
  • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
  • Participate in testing new hardware/software releases to ensure product quality and reliability

Requirements:

  • Bachelor's degree or above in the field of Electrical Automation Engineering and related education
  • ~5+ years of experience in technical support, trouble-shooting, and field service
  • ~ Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
  • ~ Ability to read and troubleshoot electrical schematics and PLC logic programs
  • ~ Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
  • ~ Should have rich experience in Robot industry solution, added advantage
  • ~ Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
  • ~ Available to travel as per requirement across India