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Customer Experience Specialist

1 week ago

Pune, Maharashtra, India Snusha Full time

About Us: At Snusha, we strive to provide exceptional customer experiences that leave a lasting impression. Our goal is to build long-lasting relationships with our customers, and we're looking for like-minded individuals to join our team.

The Role: As a Personal Stylist, you will be the first point of contact for our customers, providing support and guidance on our products and services. You will be responsible for resolving customer issues, building relationships, and fostering loyalty.

Your Key Responsibilities:

  1. Manage and respond to customer inquiries via phone or WhatsApp business account.
  2. Provide exceptional customer support, ensuring a positive customer experience.
  3. Develop in-depth knowledge of our products and services.
  4. Accurately answer customer questions about product features, pricing, and availability.
  5. Investigate and troubleshoot customer issues, identifying root causes and implementing solutions.
  6. Escalate complex issues to appropriate departments as needed.
  7. Contribute to the development of knowledge base articles and FAQs.
  8. Collaborate with design and styling teams to oversee and manage customer inquiries and shoots.

What We're Looking For:

  • 1-1.5+ years of experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation with a focus on customer satisfaction.
  • Strong problem-solving and analytical skills.
  • High school diploma or equivalent; some college preferred.