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Client Experience Specialist

1 week ago

Pune, Maharashtra, India The Livewire Experience Full time
Job Purpose:

As a Senior Client Servicing Executive, you will act as the key liaison between The Livewire Experience and its clients, ensuring seamless communication, effective project execution, and long-term relationship management.

Key Responsibilities:
  • Serve as the primary point of contact between The Livewire Experience and clients, ensuring clear communication and alignment with client expectations.
  • Interpret client requirements and translate them into comprehensive proposals and cost estimates.
  • Develop creative event concepts and presentations, ensuring they align with client needs and industry trends.
  • Work closely with internal design and operations teams to ensure smooth execution of events.
  • Manage timelines, budgets, and deliverables, ensuring that all event elements meet quality benchmarks.
  • Provide regular updates to clients on event progress and address any concerns proactively.
  • Foster and maintain strong relationships with existing clients, ensuring repeat business and brand loyalty.
  • Ensure timely follow-ups on client payments and post-event feedback to maintain high client satisfaction.
  • Oversee event show flow management, ensuring smooth on-ground execution.
  • Stay updated on industry trends and innovative event solutions to enhance client offerings.
Desired Profile:
  • Essential Skills: Strong communication skills (verbal & written) with the ability to present ideas convincingly. Passion for events and a commitment to delivering exceptional client experiences.
  • Excellent time management and multitasking abilities in a fast-paced environment.
  • Strong negotiation skills to manage client expectations and budgets effectively.
  • A proactive and solution-oriented approach with a keen eye for detail.