Client Servicing Manager

2 weeks ago

Pune, Maharashtra, India The Livewire Experience Full time

Job Title:  Client Servicing – Head

Department:  Client Servicing

Reports to:  Directors

Based at:  Pune

Min : 8 + Years of Relevant Experience

Remuneration : 18 - 20 Lacs CTC

Experienced Candidates with a proven track record can apply

Company Overview:

Livewire is a 20-year-old brand, with a strong foot hold in event management & entertainment across the country. A Botique Agency ,focusing on delivery & customer satisfaction is the essence of the company.

We need like- minded people who can keep up with our pace, work ethic & match our vision to go beyond With clientele being majorly global MNC's across IT, manufacturing, automotive & Fintech.

Job Purpose:

As a Client Servicing Manager / Senior Manager, your mission is to serve as the linchpin between Livewire and its clients and partners, orchestrating seamless communication, translating client objectives into thriving business ventures, and nurturing enduring client relationships to propel business growth and ensure unparalleled client satisfaction.

Client Servicing Head - ROLE at a GLANCE

  • Act as the primary SPOC between Livewire and clients/partners , ensuring impeccable communication and understanding of client briefs.
  • Interpret client objectives and requirements adeptly, transforming briefs into meticulously crafted business proposals and cost estimates.
  • Thoroughly research and construct presentations aligned with client briefs, showcasing innovative concepts and solutions tailored to client needs.
  • Provide regular updates to clients on event progress, address inquiries promptly, and sustain ongoing client engagement post-event to foster long-term relationships.
  • Collaborate seamlessly with internal operations & design teams to ensure all facets of events are in line with the client expectations and specifications.
  • Spearhead the branding process for clients, meticulously overseeing consistency and quality across all event elements to elevate brand presence and impact.
  • Cultivate and expand business relationships with existing clients while actively pursuing and securing new business opportunities to fuel organizational growth.
  • Furnish weekly progress updates on client event status, proactively address escalations or challenges and liaison with Directors as needed.
  • Vigilantly follow up with clients for timely payments and constructive feedback, championing client satisfaction and retention.
  • Coordinate harmoniously with internal teams and external vendors to ensure seamless project execution , guaranteeing all deliverables surpass quality benchmarks including event show flow management etc.
  • Showcase exemplary leadership by supervising and optimizing the client servicing team's performance, fostering collaboration and efficiency.
  • Focus on managing CS teams, retaining team members and growing the teams
  • Provide training and knowledge transfer to team members.
  • Be consistently informed & on top of industry trends, themes, and event solutions,
  • continually innovating and integrating cutting-edge ideas into client offerings.
  • Navigate negotiations with finesse, adeptly discerning client needs, recalibrating costs,and orchestrating event execution to ensure profitability and client delight.
  • Conduct meticulous event recces and travel as necessary, ensuring meticulous logistical
  • planning and execution in sync with internal Operations teams.
  • Uphold unwavering adherence to brand guidelines, SOPs, and quality standards across all client deliverables, ensuring consistency and excellence in every endeavour.Desired Profile  

Essential Skills:

  • Excellent communication skills, both verbal and written.
  • Passion for events and unwavering commitment to exceeding expectations.
  • Proficiency in making & presenting ideas and proposals with clarity and conviction.
  • Exceptional networking abilities to forge enduring client relationships and drive business growth.
  • Outstanding time management and organizational acumen to thrive in high-pressure environments.
  • Flexibility to adapt swiftly to evolving priorities and navigate dynamic businesslandscapes.
  • Strong interpersonal skills and adept negotiation abilities to navigate complex client interactions.
  • Ability to manage client escalations independently while minimizing Director involvement.
  • Ability to lead & head a team of 3-4 members and drive target achievement effectively.

Technical Skills:

  • Proficiency in MS Office suite (Excel, Word, PowerPoint).
  • Familiarity with event management systems and tools and comfortable at the Console .
  • Canva & Other AI tools

Personality Traits & Leadership Skills:

  • Approachable leadership style fostering collaboration and motivation within the team.
  • Proven ability to provide effective guidance and direction while nurturing a supportive work environment.
  • Maturity & Stability
  • An Affable Personality with great PR skills

Requisites :

Experience  

  • 8 + years in the relevant domain of Corporate events & MICE with a Proven Track record
  • MBA in Events & PR or equivalent qualification.
  • Event Management Company Or Media Agency Backgrounds Only

Role  

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