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Client Services Ediscovery Project Manager
1 month ago
The Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client's requirements and company standards.
Essential Job Responsibilities
Serve as primary point of contact for clients and manage assigned client relationships through effective project management coordination and execution
Drives overall client satisfaction through effective coordination and communication of client deliverables
Consult with clients on the proper methodology to achieve their goals using Epiq's suite of e-Discovery services
Manage Epiq's internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project.
Obtain, examine, and prepare client data for Intake.
Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR's, creation and management of batch sets, reporting
Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
Ensures continuity of client service between shifts by providing clear handoffs and client updates
Represent Epiq in relationships with clients and third parties involved in providing services to those clients
Delegate to team members through continuous training of project related tasks, such as processing and review workflow, search construction, conflict verification, and productions
Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders
Create playbooks for all clients to standardize service delivery and drive repeat business
Preferred qualifications / requirements
Minimum of 4-6 years' experience in e-discovery industry with applicable Project Management skillset
Understanding of e-Discovery data processing standards and concepts such as culling, deduplication, filtering, processing, and imaging
Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred
Hands-on experience with working on Relativity
Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage
Experience with dtSearch logic
Experience with the specifications of multiple processing and hosting platforms
Excellent written and verbal communication skills
Strong problem-solving ability and adaptability
Highly organized and able to manage multiple processes
Availability to work extended hours as needed when client project demands increase
Ability to effectively communicate complex technical solutions to non-technical audiences
Strong customer service discipline with interpersonal and communication skills
Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
Proven ability to provide good customer service and work well in a team-based environment
Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
Capacity to learn quickly and adapt to changing industry trends
Flexibility to work both night shift timings and occasionally on weekends is required.
