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Customer Experience Support Professional

2 weeks ago

Pune, Maharashtra, India NielsenIQ Full time

About NielsenIQ

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We're a global leader in consumer intelligence, delivering unparalleled insights to drive business growth. Our team of experts works tirelessly to provide exceptional customer service, ensuring that our clients receive the best possible support.

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Job Role

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The HR Shared Service Customer Service Specialist is a critical member of our team, responsible for handling all incoming queries into the HR SSC and utilizing internal tools to assist customers with inquiries or issues.

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Main Responsibilities:

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  1. ">
  2. Handle Inquiries: Respond to customer inquiries regarding HR-related questions, demonstrating a high level of support and customer service.">
  3. Create Cases: Utilize internal tools to create cases for all incoming inquiries, striving to assist the customer with a first contact resolution.">
  4. Escalate Inquiries: Escalate time-sensitive and high-impact inquiries to a Senior Specialist, supervisor, or manager.">
  5. Provide Online Navigation Assistance: Assist customers with online navigation, using screen sharing to effectively identify and resolve problems.">
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Qualifications

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Bachelor's degree in HR, Business Administration, or related field preferred. 1-3 years of experience in HR Shared Services, customer service, or a similar support role within a global organization.

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Benefits

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NielsenIQ offers a range of benefits, including a flexible working environment, volunteer time off, LinkedIn Learning, Employee-Assistance-Program (EAP), and more.

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