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Operational Customer Experience Lead
1 week ago
About This Opportunity
We are seeking a highly motivated and experienced Customer Service Operations Specialist to join our team at Wolters Kluwer. As a key player in improving customer service processes, you will have the opportunity to utilize your skills and expertise to drive results and contribute to the company's success.
Responsibilities
- Develop and implement customer service strategies to improve customer satisfaction.
- Lead and coordinate large-scale projects aimed at process improvement.
- Provide expert advice and guidance to junior associates and supervisors.
- Create and deliver in-depth training programs to enhance team capabilities.
- Monitor and evaluate performance metrics to identify areas for improvement.
Requirements
- 5+ years of experience in customer service operations or a related field.
- Demonstrated expertise in problem-solving, communication, and leadership.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical and project management skills.
- Proficiency in data analysis and metrics evaluation.
