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Senior Manager – Revenue Cycle Operations
3 weeks ago
We are seeking an experienced professional to lead a team of associates in our US Healthcare Revenue Cycle Management RCM department.
Job Description:
- The ideal candidate will oversee a team of 30+ AR associates, ensuring high performance and delivering excellence in RCM processes.
- Distribute daily work volumes, enforce client SLAs & turnaround times, and support production for client-specific RCM projects.
- Troubleshoot workload-related challenges, conduct quality assurance reviews, and maintain service excellence.
- Analyze and track team metrics to drive continuous improvement, identify training needs, and deliver targeted coaching.
- Collaborate with quality auditors to ensure compliance and improve quality scores.
- Handle client escalations and provide exceptional customer satisfaction.
Required Skills and Qualifications:
- Qualifications: Bachelor's degree or equivalent.
- Experience: Minimum 5 years in US Healthcare RCM, at least 2 years in a Team Leader / Process Coach / Team Coach role.
- Current designation should reflect team leadership.
- Deep understanding of AR processes, denial management, and payer-specific guidelines.
- Strong communication and interpersonal skills for managing teams and clients.
- Ability to analyze KPIs and improve team and process performance.
- Proficient in AR management software/tools and experienced with HIPAA compliance.
- Familiarity with insurance billing, payer contracts, and medical coding CPT / ICD-10.
- Advanced Excel and reporting skills for data tracking and decision-making.
- Able to adapt to dynamic client needs and shifting healthcare industry standards.
Why This Opportunity?
This is a chance to make a meaningful impact in the healthcare industry by leveraging your expertise in RCM. Join a team that values innovation, growth, and customer satisfaction.
