International Customer Service Representative

4 weeks ago


Mumbai, Maharashtra, India FLY Consulting Services Full time

Company Overview

FLY Consulting Services is a prominent placement company that connects clients with skilled professionals. Operating mainly in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu, our team of experts delivers tailored recruitment and staffing services.

Job Overview

We are seeking a skilled individual to fill the role of International Voice Process. This position is ideal for someone with 1 to 3 years of experience in the field. As an International Voice Process, you will be responsible for handling inbound and outbound voice calls, providing excellent customer service, and ensuring customer satisfaction.

Key Responsibilities

  • Handle international inbound and outbound voice calls in a professional and courteous manner.
  • Provide timely and effective customer service by addressing customer queries and concerns.
  • Ensure customer satisfaction by resolving issues and complaints.
  • Maintain a high level of professionalism and customer focus at all times.
  • Collaborate with team members to achieve individual and team targets.
  • Document all interactions and maintain accurate records.
  • Stay updated on product knowledge and company policies.

Requirements

  • 1 to 3 years of experience in international voice process.
  • Knowledge of semi voice and inbound voice processes.
  • Excellent communication skills in English.
  • Ability to handle high call volumes and maintain quality.
  • Strong problem-solving skills.
  • Customer-centric mindset.

What We Offer

  • A dynamic and fast-paced work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

How to Apply

Please submit your application, including your resume and cover letter, to FLY Consulting Services.



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