Customer Support Specialist

4 days ago

Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a professional to handle both voice and non-voice customer interactions. This role requires strong communication skills, patience, and problem-solving abilities.

Key Responsibilities:

  • Voice Support:
  • Respond to customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear information regarding products and services.
  • Assist customers in troubleshooting problems over the phone.
  • Maintain high service excellence on all calls.
  • Non-Voice Support:
  • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions.
  • Collaborate with other departments to address complex customer issues.
  • Issue Resolution:
  • Effectively resolve customer issues in a timely and professional manner.

Requirements:

  • Language Proficiency:
  • Fluent in English (written and spoken), with the ability to communicate clearly and professionally.
  • Experience:
  • Previous experience in customer support or a related field is required.
  • Skills:
  • Strong communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.

This role requires flexibility to work in shifts, including evenings, weekends, and holidays if required.

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