APAC Regional Manager

About Us:

We are a global organization with a diverse portfolio of clients across the APAC region. Our team services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking.

Our team harnesses the potential of over 10,000 employees to drive innovation and growth, providing best-in-class solutions to our clients.

About BNP Paribas Group:

BNP Paribas is the leading bank in the European Union, operating in 65 countries with nearly 185,000 employees. We have key positions in Commercial, Personal Banking & Services, Investment & Protection Services, and Corporate & Institutional Banking.

We help all our clients to realize their projects through solutions spanning financing, investment, savings and protection insurance.

In Europe, we have four domestic markets: Belgium, France, Italy, and Luxembourg. We are rolling out our integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe.

Commitment to Diversity and Inclusion:

We value diversity and foster an inclusive workplace where all employees are respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and promote equal employment opportunity for all employees and applicants.

A senior manager will oversee a team of Relationship Officers in supporting a diverse portfolio of MNC clients across the APAC region.

This role excludes any commercial activities (e.g. product sales & solicitation).

• Ensure high-quality and professional services to clients while adhering to internal and external guidelines and regulations.
• Manage complex client requests with professionalism and agility to ensure client satisfaction and adherence to internal and external policies.
• Support Head of MNC ISPL in the daily management of the team.
• Proactively provide mentorship, training, and guidance to team members in order to nurture and support their growth.
• Provide guidance and training to team members on complex client interactions, service excellence, and relationship development.
• Actively manage team engagement to maintain stability and minimize turnover.
• Manage recruiting and turnovers in partnership with HR function.
• Develop and present Management Reporting on a regular basis to both ISPL and onshore Governance committees, highlighting team performance, risks and issues, and client satisfaction.
• Design, promote, and implement innovation and enhancement initiatives to improve efficiency and quality.
• Proactively monitor regulatory changes in partnership with Compliance and Conduct teams and update internal processes and procedures, including team training, to ensure regulatory adherence.
• Ensure clients' requirements/needs are managed professionally and efficiently, and within Service Level Agreement.
• Ensure credit and risk management relating to credit requirements of clients are handled per the bank's requirements.

• Minimum bachelor's degree in a related field (e.g. Business, Economics, Finance and Accounting).
• Minimum 7 years of Financial Services experience in a Client Facing / Client Servicing role.
• Minimum 3 years of team leadership and management experience.
• Client-focused mindset.
• Constructive and supportive leadership.
• Ability to collaborate across functions and regions (e.g. Onshore RMs, Due Diligence, Product Owners).
• Excellent communicator and able to build and maintain good interpersonal relationships.
• Fluency in English is a must (oral and written).

• Knowledge and familiarity with Corporate Banking, Commercial banking and Credit products and services.
• Risk Management including knowledge and familiarity with APAC banking regulatory environment.
• Business awareness and market knowledge of the broader APAC region.