Workforce Manager

2 days ago


Agra, Uttar Pradesh, India beBeeWorkforce Full time ₹ 9,00,000 - ₹ 17,00,000
Workforce Manager - Strategic Partner

The Workforce Manager/Strategic Partner will collaborate with stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

This role is responsible for partnering with business leaders and client stakeholders to achieve strategic objectives. Key responsibilities include:

Key Responsibilities:
  • Business Partnership: Act as the primary point of contact for business leaders and client stakeholders.
  • Workforce Insights: Provide actionable insights, analysis, and recommendations to support informed decision-making.
  • Forecasting and Planning: Translate business forecasts and plans into effective workforce strategies, including staffing models and shrinkage planning.
  • Capacity Planning: Develop and maintain long-term, mid-term, and short-term capacity plans to meet business needs.
  • Scheduling and Optimization: Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Real-Time Management: Oversee intraday management, real-time monitoring, and Service Level Agreement (SLA) adherence.
  • Analytics and Reporting: Generate and present performance dashboards, staffing reports, and variance analysis.
  • Team Leadership: Lead and mentor a team of WFM analysts and real-time specialists to drive capability development within the WFM team.


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